In most cases, it's helpful to narrow down the time at the bottom if a time frame is available when the issue occurred.Ĥ. On the Source tab, select the Log Files radio button > Add. blg file and start Perfmon using Start > Run.
The log file to send to IBM is referenced in the Log File Name column.ġ3.Ĝollect the perfmon log (.blg file), the three javacores created by the MustGather steps, and all of the WebSphere Application Server logs.ġ4.ğollow instructions to send diagnostic information to IBM supportġ. From the Performance Monitor tool, right-click Log Name in the counter window, then click Stop. Once the MustGather is completed, end the Performance Monitor logging. MustGather: Performance, Hang, or High CPU Issues on Windowsġ2. Enable the monitor by double clicking, or right click > Start.ġ1.Ĝollect javacores by following MustGather steps provided in the 'Collecting data manually' section of the following MustGather data technote: This should return the newly created Performance monitor displayed on the right.
Select Next and provide the storage location for the file > Finish.ġ0. Click OK to close the window and return to the previous screen.
This will populate the list on the right.
